{"id":2621,"date":"2016-06-06T13:38:22","date_gmt":"2016-06-06T13:38:22","guid":{"rendered":"https:\/\/asi2.wpenginepowered.com\/uncategorized\/asi-launches-new-member-centric-self-service-platform\/"},"modified":"2025-06-25T13:46:21","modified_gmt":"2025-06-25T17:46:21","slug":"asi-launches-new-member-centric-self-service-platform","status":"publish","type":"post","link":"https:\/\/asicentral.com\/press-releases\/asi-launches-new-member-centric-self-service-platform\/","title":{"rendered":"ASI Launches New Member-Centric, Self-Service Platform"},"content":{"rendered":"<p>Features scheduled call-backs, live chat and fast, easy access to a wealth of online information<\/p>\n<p><strong>TREVOSE, PA &#8211; October 9, 2013 &#8211; <\/strong>The Advertising Specialty Institute<sup class=\"register\">\u00ae<\/sup> (ASI) today launched a new member-centric, self-service platform that meets emerging customer demands in a 24\/7 world while providing members with immediate access to a wealth of online information.<\/p>\n<p>The heart of the customer communication platform is an informational hub called the ASI Knowledge Base, which provides instant answers to questions on ASI products and member services along with how-to articles, videos, FAQs, tutorials, marketing guidance, industry info and more. The online resources were designed to help small, home-based businesses, as well as larger companies, take their business to the next level and provide help when it\u2019s needed most.<\/p>\n<p>The platform itself is powered by eGain, a leading customer service company whose worldwide customers include Allstate, Citigroup and Johnson &amp; Johnson. The platform\u2019s intelligent search capabilities allow users to get results in seconds after typing in only a few words. In addition, members can search by specific topics or browse entire sections like \u201cTechnical Support.\u201d<\/p>\n<p>ASI representatives can now respond to the needs of members through:<\/p>\n<ul>\n<li><strong>Live Chat<\/strong>. Connect and chat online with an on-site expert available to answer questions, Monday-Friday, 8 a.m.-6 p.m. EST.<\/li>\n<\/ul>\n<ul>\n<li><strong>Quick Email Response<\/strong>. Get rapid responses to messages, comments and questions.<\/li>\n<\/ul>\n<ul>\n<li><strong>Scheduled Call-Backs. <\/strong>Request customer service reps return calls within convenient time frames, Monday-Friday, 8 a.m.-6 p.m. EST, to discuss questions, concerns or technical issues.<\/li>\n<\/ul>\n<p>\u201cWe\u2019re responding to today\u2019s always-on world by ramping up our entire customer service experience,\u201d said Timothy M. Andrews, president and chief executive officer of ASI. \u201cPutting ASI members in the driver\u2019s seat allows them to choose what they want when they want it, whether it\u2019s an online chat, an answer to a pressing question or a new marketing strategy available at the click of a mouse. It\u2019s all about providing quality service along with a ton of online information.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Features scheduled call-backs, live chat and fast, easy access to a wealth of online information TREVOSE, PA &#8211; October 9,&#8230;<\/p>\n","protected":false},"author":7,"featured_media":1482,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-2621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ASI Launches New Member-Centric, Self-Service Platform &#8226; ASI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/asicentral.com\/press-releases\/asi-launches-new-member-centric-self-service-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ASI Launches New Member-Centric, Self-Service Platform\" \/>\n<meta property=\"og:description\" content=\"Features scheduled call-backs, live chat and fast, easy access to a wealth of online information TREVOSE, PA &#8211; 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