{"id":2107,"date":"2016-10-04T08:20:24","date_gmt":"2016-10-04T08:20:24","guid":{"rendered":"https:\/\/asi2.wpenginepowered.com\/uncategorized\/asi-introduces-new-chat-feature-in-esp\/"},"modified":"2016-10-04T08:20:24","modified_gmt":"2016-10-04T08:20:24","slug":"asi-introduces-new-chat-feature-in-esp","status":"publish","type":"post","link":"https:\/\/asicentral.com\/press-releases\/asi-introduces-new-chat-feature-in-esp\/","title":{"rendered":"ASI Introduces New Chat Feature In ESP"},"content":{"rendered":"<\/header>\n<\/article>\n<p><em>Distributors, suppliers and decorators can now chat in real time without leaving ESP\u00ae<\/em><\/p>\n<p><strong>TREVOSE, PA \u2013 April 26, 2016 \u2013<\/strong>\u00a0The Advertising Specialty Institute<span>\u00ae<\/span>\u00a0(ASI) today announced it has added a\u00a0<a href=\"http:\/\/www.searchesp.com\/\" title=\"Click here to check out ESP Chat\">chat messaging service to ESP<\/a>, the most robust and accurate shopping engine in the promotional products industry.<\/p>\n<p>ESP Chat encourages real-time engagement and sharing between distributors and suppliers or distributors and industry peers. All ESP Web<span>\u00ae<\/span>\u00a0users will enjoy an automatic upgrade to ESP Chat by May 1.<\/p>\n<p>\u201cASI\u2019s new ESP Chat represents another investment in next-generation communications and customer-friendly online services,\u201d said Timothy M. Andrews, president and chief executive officer of ASI. \u201cAs anyone who\u2019s ever used Facebook chat knows, chat is the fastest, easiest way to get answers, share news and build a sense of community.\u201d<\/p>\n<p><a href=\"http:\/\/cdn.asicentral.com\/MKTGemails\/446-228\/ESP_WebChat.pdf\">Click here to download<\/a>\u00a0an overview of ESP Chat to learn how it can help businesses and salespeople communicate better with clients, prospects and coworkers. Chat allows users to save time and get answers to product inquiries, pricing and orders, or to provide valuable feedback.<\/p>\n<p>ESP Chat also encourages conversation between members of the promotional products industry and can lead to stronger business relationships and mentoring.<br \/>\u00a0<br \/>Distributors can\u00a0<a href=\"http:\/\/support.asicentral.com\/mktg\/mktgasp\/446-788\/index.asp\" title=\"Click here for supplier chat rooms\">click here<\/a>\u00a0for a list of current suppliers already hosting chat rooms.<\/p>\n<p>Here\u2019s how ESP Chat works:<\/p>\n<ul>\n<li><strong>While browsing products in ESP\u00a0<\/strong>from a supplier who hosts a chat room, distributors can click a button to enter into chat mode.<\/li>\n<li><strong>Enter ESP Chat directly<\/strong>\u00a0by clicking on the ESP Chat bar in the lower right corner of the ESP Web home page.<\/li>\n<li><strong>Expand the chat screen<\/strong>\u00a0to see both ASI\u2019s general discussion room as well as rooms hosted by suppliers.<\/li>\n<li><strong>Click on a room<\/strong>\u00a0to join that discussion.<\/li>\n<\/ul>\n<p>Once users have joined a Chat Room, they can:<\/p>\n<ul>\n<li>Post a message<\/li>\n<li>Post a product in ESP<\/li>\n<li>Upload photos or files<\/li>\n<li>Post emojis<\/li>\n<\/ul>\n<p>ESP Chat comes with privacy controls that allow users the option of posting messages publicly or engaging in one-on-one private conversations. Users can also \u201cFavorite\u201d or \u201cBlock\u201d people within chat.<\/p>\n<p>Customers who use live chat for service report a 92% satisfaction rate, higher than customers who get service via phone, Web forms, email and social media, according to Zendesk, a cloud-based customer service platform.<\/p>\n<p><strong>Please contact\u00a0<\/strong><a href=\"http:\/\/www.asicentral.com\/contact-us?id=2718\" title=\"Click here for all customer services' options\"><strong>ASI Customer Services<\/strong><\/a><strong>\u00a0or call (800) 546-1350, option No. 1 with questions.<\/strong><\/p>\n<p><strong>About ASI<\/strong><br \/>The\u00a0<a href=\"http:\/\/www.asicentral.com\/\" title=\"Click here for more info on ASI\">Advertising Specialty Institute<\/a>\u00a0(ASI<span>\u00ae<\/span>) serves a network of 25,000 suppliers, distributors and decorators in the $22 billion promotional products industry. ASI\u2019s flagship product, the technology platform ESP<span>\u00ae<\/span>, manages the industry\u2019s entire supply and marketing chain. ASI also produces award-winning digital and print content, live events and educational programs that enable companies in 61 countries to be more efficient, productive and profitable. ASI\u2019s Counselor magazine provides the most authoritative business content in the industry, and the ASI Certification Program features 500+ live and online education courses for over 40,000 professionals. The company, family owned and operated since 1962, is proud to have been consistently ranked among the \u201cBest Places to Work\u201d in Philadelphia and Bucks County, PA. For more info:<a href=\"http:\/\/www.asicentral.com\/\">www.asicentral.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Distributors, suppliers and decorators can now chat in real time without leaving ESP\u00ae TREVOSE, PA \u2013 April 26, 2016 \u2013\u00a0The&#8230;<\/p>\n","protected":false},"author":7,"featured_media":1482,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-2107","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ASI Introduces New Chat Feature In ESP &#8226; ASI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/asicentral.com\/press-releases\/asi-introduces-new-chat-feature-in-esp\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ASI Introduces New Chat Feature In ESP\" \/>\n<meta property=\"og:description\" content=\"Distributors, suppliers and decorators can now chat in real time without leaving ESP\u00ae TREVOSE, PA \u2013 April 26, 2016 \u2013\u00a0The...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/asicentral.com\/press-releases\/asi-introduces-new-chat-feature-in-esp\/\" \/>\n<meta property=\"og:site_name\" content=\"ASI\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/adspecialtyinstitute\" \/>\n<meta property=\"article:author\" content=\"#\" \/>\n<meta property=\"article:published_time\" content=\"2016-10-04T08:20:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/asicentral.com\/wp-content\/uploads\/2023\/10\/asi-logo-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1218\" \/>\n\t<meta property=\"og:image:height\" content=\"663\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"jthies@asicentral.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@#\" \/>\n<meta name=\"twitter:site\" content=\"@asicentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"jthies@asicentral.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/asicentral.com\\\/press-releases\\\/asi-introduces-new-chat-feature-in-esp\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/asicentral.com\\\/press-releases\\\/asi-introduces-new-chat-feature-in-esp\\\/\"},\"author\":{\"name\":\"jthies@asicentral.com\",\"@id\":\"https:\\\/\\\/asicentral.com\\\/#\\\/schema\\\/person\\\/8caad98d2bfb178b4abbfd8766c7932a\"},\"headline\":\"ASI Introduces New Chat Feature In ESP\",\"datePublished\":\"2016-10-04T08:20:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/asicentral.com\\\/press-releases\\\/asi-introduces-new-chat-feature-in-esp\\\/\"},\"wordCount\":511,\"publisher\":{\"@id\":\"https:\\\/\\\/asicentral.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/asicentral.com\\\/press-releases\\\/asi-introduces-new-chat-feature-in-esp\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/asicentral.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/asi-logo-1.jpg\",\"articleSection\":[\"Press Releases\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/asicentral.com\\\/press-releases\\\/asi-introduces-new-chat-feature-in-esp\\\/\",\"url\":\"https:\\\/\\\/asicentral.com\\\/press-releases\\\/asi-introduces-new-chat-feature-in-esp\\\/\",\"name\":\"ASI Introduces New Chat Feature In ESP &#8226; 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